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Elements and Performance Criteria

  1. Identify standardised procedures applicable to work
  2. Follow standardised practices
  3. Make improvements

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Customer includes one or more of:

internal customers

external customers

the final customer.

Procedures (written, verbal, visual, computer based, etc.) include one or any combination of:

work instructions

standard operating procedures (SOPs)

safe work method statements

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant.

Takt time (the time required to complete one job cycle if the customer’s time and volume expectations are to be met) includes one or more of:

time per piece where applied to piece work

time per tonne or litre when applied to bulk product

time per work item when applied to an office or service environment

deadlines required to meet delivery dates when applied to project work

target cycle time for sporadic processes or processes not linked to a customer requirement (e.g. a regulatory requirement)

other measures appropriate to the process.

Required action includes one or more of:

reporting to appropriate person

prioritising work according to standardised procedures

acquiring/allocating additional resources according to standardised procedures

other actions specified in the procedures.

Causes of time to complete exceeding takt time include one or more of:

cycle time (mean time taken to actually do the job) is longer than takt time

multiple jobs required in the same timeframe (i.e. priority conflict)

takt time cannot be met with resources available

takt time is longer than available time.

Variability includes one or more of:

different times taken to do the same thing

different effort taken to do the same thing

different results from applying the same effort (i.e. variation in quality)

amount of rework required.

Muda (waste) includes all of:

activity that does not contribute to value as perceived by the customer

overproduction

waiting

transporting

inappropriate processing

unnecessary inventory

excess motion

defects

underutilised employees.